buy directly from us
You can buy your bike directly from us. It is easy, secure and we ship to many countries. Read the reviews, talk to us if you have questions and order your bike on the website.
You can also first come and meet us in Amsterdam. Talk to our bike designers and see the workshop where we build the bikes. We always have a range of bikes for demo and display.
We offer you a good coffee and are happy to answer any technical or non-technical questions about the bikes. Call or write us to make an appointment.
Instinctiv Bicycles BV
Gedempt Hamerkanaal 253
1021 KP Amsterdam
+31 20 820 2212
Monday – Friday 9.00 – 18.00h (CET)
When we receive your order and payment, we will start building your bike according to how you configured it.
The normal lead time for a frame is about 5 – 7 weeks, for a full bike between 6 – 10 weeks, counted from the moment your payment came in.
When you add your preferred bike to the shopping cart, you will see the expected delivery date of your bike.
tax and import
Our website will show you pricing with 21% Dutch VAT included. With the top banner you can select your country to see prices with your local taxes.
If you live outside the European Union, you do not need to pay Dutch VAT tax while checking out. When you receive your bike from the express shipping company, you will need to pay local VAT or sales tax and potentially import duties.
The import process of your bike is fully handled by the express shipping company, like FedEx, DHL or UPS. Once your bike arrived in your country, they will contact you to arrange the payment of local taxes.
after you ordered
After you placed your order, the following is going to happen:
A couple of minutes after you place your order, you receive an email with your order details. Please check if all is correct.
After your payment came in, we will confirm and process your order. Your bike or frame now has a fixed production slot.
We allocate the right components and have your frame coated in the color you selected. When all parts are in, we carefully assemble and tune your bike.
When the assembly is finished, every bike has to pass our quality check. This is where we double check the bike, so we can assure it works well and that everything is just like you ordered it.
We will let you know when we ship out your bike and send you a tracking code. All bikes are shipped fully insured with our partners FedEx, UPS or DHL.
If you order parts, we will ship them immediately if they are in stock or as quickly as they become available.
Your bike arrives almost completely assembled. Instructions about setup and mounting the wheels and handlebar are included in a special protective transport box.