Great you consider riding Instinctiv. We love personal contact and are happy to help you in the process of ordering your new bike online.
First step is to choose the bike or frameset that you would like on our website, configure the components and colour you want, add this to the cart and proceed with the order.
Please be aware that our webshop will try to establish automatically from which country you visit our website. This way you will see pricing with or without VAT, depending if you live inside or outside the European Union. To be absolutely sure you get the right pricing, you best create an account with us. Once your account is created, you fill out your address and country and you will see the pricing that is applicable for your country.
A couple of minutes after you placed your order, you will receive an email confirming your order. Please check if all is correct. If not, then send us an email, so that we can make changes to your order.
In the order confirmation we will ask you to pay a EUR 1.000 deposit to secure your order. Till the moment that we reserve a production slot for your bike or frame, you can withdraw your order and your deposit will be refunded within 14 days.
As soon as we can we will reserve a production slot for your bike or frame. At that moment we will send you the invoice with the request to fulfill the remaining sum by bank transfer or credit card.
After your payment came in, your bike or frame gets a fixed production slot, we allocate components and have your frame coated in the color you selected. When all parts are in, we will carefully assemble and tune your bike.
Normal lead times for full bikes are from 8 – 10 weeks, but due to high demand and slow component deliveries at the moment, the lead time for your bike will be longer most likely.
Lead times for frame only is quite normal, about 8 weeks if you did not order wheelsets or suspension components.
Please contact us if you would like to know more the current expected lead time.
Please be aware that our webshop will try to establish automatically from which country you visit our website.
If you visit our website from the European Union, you will see pricing including statutory 21% Dutch VAT and excluding shipping costs.
If you visit us from countries outside the European Union, you will see pricing without tax and excluding shipping costs, as you do not need to pay European tax. This also goes for the UK and Norway. Please be aware that you will need to pay your local VAT or sales tax, and potentially import duties, when you receive your bike. In many cases your local tax is lower than the Dutch VAT.
In Switzerland we work with a local partner, so you best contact them for local pricing in CHF.
To be sure about what price you will pay, you best create an account and enter your shipping and billing addresses. When you log in with your account, you will see pricing and taxes that are applicable for you.
We ship our bikes, frames and bike parts fully insured with express services like DHL, FedEx and UPS. Should there be any missing articles, then those will be delivered to you subsequently and free of charge.
If you buy a bike from outside the European Union, then you are responsible yourselves to take care of the import paperwork and pay the applicable taxes and duties. Mostly the express shipping services that we use will help you with the import process and will ask you to pay the taxes and duties to them.
For shipping to a country outside the European Union we are not able to calculate the shipping costs automatically on our website, so shipping is not included. When we are ready to ship your bike, we will select the best shipping option for you and charge you for the shipping costs.
All our packages are insured during the transit period. When you receive your bike, frame or bike parts, please examine the package immediately for any damages.
If there should be damage then please notify us within 24 hours, so that we can inform the insurance company.
Please contact us before you send back any packages.