order received

Thank you, we received your order. We are thrilled to welcome you in the Instinctiv family. Let’s have a look at the next steps.

steps

1. check

In a couple of minutes you will receive an email with your order details. Please check if all is correct. We run a check from our side as well and when all is good, we send out your invoice in a separate email.

2. confirmed

We will send your invoice and wait for your first payment to come in. If you choose to pay by credit card, we will send you a link from our payment provider Mollie, so you can safely make the first payment.

3. build

We allocate the right components and have your frame coated in the color you selected. When all parts are in, we carefully assemble and tune your bike.

4. quality check

When the assembly is finished, every bike has to pass our quality check. This is where we double check the bike, so we can assure it works well and that everything is just like you ordered it.

5. shipping

We will let you know when we ship out your bike and send you a tracking code. All bikes are shipped fully insured with our partners FedEx, UPS or DHL.

 

If you ordered only parts, we will ship them immediately if they are in stock or as quickly as they become available.

6. ride

Your bike arrives almost completely assembled. Instructions about setup and mounting the wheels and handlebar are included in a special protective transport box.

contact

If you have any question in the meantime, please feel free to contact us.


We are happy to help. Just send us an email at ride@instinctiv.bike or call us at +31 20 820 22 12.

like to have some help?​

like to have
some help?

Ask your question and get a personal answer from our team in a day.

Ask your question and get a personal answer from our team in a day.

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