ordering online
You can comfortably configure and order your new Instinctiv bike online from home and we will build it according to your order. It is easy and secure. Our team is happy to help you in the process and answer any question you might have.
place your order
Configure the bike model you want and add the bike to the shopping cart.
When you have all you need, proceed to checkout and fill out your personal data. Choose how you like to pay and place your order.
lead times
We build bikes to order. Standard lead times for a frame are about 4 – 5 weeks, for a full bike between 7 – 9 weeks from the moment payment came in.
tax
Our website will try to show you pricing that is applicable to your country, based on your IP location.
If you live within the European Union, your local VAT tax percentage, depending on your country will be between 19% and 25%.
If you live outside the European Union, you do not need to pay VAT tax while checking out. When you receive your bike from the express shipping company, you will need to pay local VAT or sales tax. They will contact you and charge you for this.
account
To be completely sure you are seeing the right VAT tax percentage in our pricing, it is best to create an account and log in, after which you will see pricing with your local VAT tax rate.
If you live outside the European Union and you are logged in, you will see prices without VAT.
create your accountshipping
We ship our bikes and frames fully insured with express services like DHL, FedEx and UPS. Should there be any missing articles, then those will be delivered to you subsequently and free of charge.
import
If you buy a bike from outside the European Union, then you are responsible yourselves to pay the applicable taxes and duties. The express shipping services that we use like FedEX, DHL or UPS will help you with the import process and will ask you to pay the taxes and duties to them.
insurance
All our packages are insured during the transit period. When you receive your bike, frame or bike parts, please examine the package immediately for any damages.
If there should be damage then please notify us within 24 hours, so that we can inform the insurance company.
Please contact us before you send back any packages.
after you ordered
After you placed your order, the following is going to happen:
1. check
A couple of minutes after you place your order, you receive an email with your order details. Please check if all is correct.
2. confirm
After your payment came in, we will confirm and process your order. Your bike or frame now has a fixed production slot.
3. build
We allocate the right components and have your frame coated in the color you selected. When all parts are in, we carefully assemble and tune your bike.
4. check
When the assembly is finished, every bike has to pass our quality check. This is where we double check the bike, so we can assure it works well and that everything is just like you ordered it.
5. ship
We will let you know when we ship out your bike and send you a tracking code. All bikes are shipped fully insured with our partners FedEx, UPS or DHL.
If you order parts, we will ship them immediately if they are in stock or as quickly as they become available.
6. ride
Your bike arrives almost completely assembled. Instructions about setup and mounting the wheels and handlebar are included in a special protective transport box.
