how to buy online

Buy your bike online from home, anywhere in the world. It is easy and secure. Our team is happy to help you in the process and answer any question you might have.

create account

To be sure you are seeing the right VAT tax percentage, it is best to create an account and log in, after which you will see pricing with your local VAT tax rate.

taxes

Please be aware that our webshop will show VAT sales tax if you visit us from the European Union. If you visit us from other countries, the prices will be shown without tax.

 

If you are located in the European Union, you will pay your local VAT percentage.

 

If you are located outside the European Union, you do not need to pay Dutch VAT. Please be aware that you will need to pay your local VAT or sales tax, and potentially import duties, when you receive your bike. In many cases your local tax is lower than the Dutch VAT.

after you ordered

After you placed your order, the following is going to happen:

1. check

A couple of minutes after you place your order, you receive an email with your order details. Please check if all is correct.

2. confirmed

After your payment came in, we will confirm and process your order. Your bike or frame now has a fixed production slot.

3. build

We allocate the right components and have your frame coated in the color you selected. When all parts are in, we carefully assemble and tune your bike.

4. quality check

When the assembly is finished, every bike has to pass our quality check. This is where we double check the bike, so we can assure it works well and that everything is just like you ordered it.

5. shipping

We will let you know when we ship out your bike and send you a tracking code. All bikes are shipped fully insured with our partners FedEx, UPS or DHL.

 

If you order parts, we will ship them immediately if they are in stock or as quickly as they become available.

6. ride

Your bike arrives almost completely assembled. Instructions about setup and mounting the wheels and handlebar are included in a special protective transport box.

lead times

We build bikes to order. Standard lead times for a frame are about 4 weeks, for a full bike between 7 – 8 weeks.

 

 

Due to hick-ups in the present supply chains these lead times might increase, although we do our best to keep enough parts in stock.

shipping &
import

We ship our bikes and frames fully insured with express services like DHL, FedEx and UPS. Should there be any missing articles, then those will be delivered to you subsequently and free of charge.

 

 

If you buy a bike from outside the European Union, then you are responsible yourselves to take care of the import paperwork and pay the applicable taxes and duties. The express shipping services that we use like FedEX, DHL or UPS will help you with the import process and will ask you to pay the taxes and duties to them.

insurance

All our packages are insured during the transit period. When you receive your bike, frame or bike parts, please examine the package immediately for any damages.


If there should be damage then please notify us within 24 hours, so that we can inform the insurance company.


Please contact us before you send back any packages.

need help?

need help?

need help?

Do you have a question, a special request or would like a special offer? Let us know.

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