Great you are considering an Instinctiv bike. In the EU we send our bikes directly to you from our factory. See here what to expect throughout the order process.
We take pride in getting all the details right and providing you with a premium product. The first test series of the M have withstood harsh and endless testing to validate their quality.
Yet our engineering team knows that moving to series production, there are always few challenges.
Therefore we do not want to promise you a fixed delivery date yet. However our team and partners are eager to deliver them to you sooner rather than later. We hope to deliver the first batches by spring 2021.
The prices in the webshop include statutory Dutch VAT, but do not include shipping costs.
We ship our bikes, frames and bike parts with UPS. Should there be any missing articles, then those will be delivered to you subsequently and free of charge.
When you visit our webshop from a country outside the EU, or if you fill out a billing address outside the EU, then you will see pricing in the webshop that do not include Dutch VAT and do not include shipping costs.
Orders outside the EU will be shipped on the basis of DAP (delivered at place) Incoterms 2020. This means we take care of the export documents, insurance and transport costs.
You will need to pay and take care of import duties, VAT and other local taxes that might apply. Instinctiv Bicycles have no influence on these charges. Any VAT reimbursement must be handled by the customer directly.
All our packages are insured during the transit period. When you receive your bike, frame or bike parts, please examine the package immediately for any damages.
If there should be damage then please notify us within 24 hours, so that we can inform the insurance company.
Please contact us before you send back any packages.