order online

You can buy directly from us and enjoy our dealer service and you can have your dealer order for you. Learn about the ordering process, taxes, delivery and shipping.

your account

It is easy to buy your bike online directly from us. The prices are including special box and shipping to your home.

 

If you create your account upfront, checkout will be even smoother if you are logged in. And you are sure to see the right pricing and tax levels for your region.

dealer service

Our dealers receive the same sales margin if you order your bike online directly from us or in their shop. So they are always happy to help you with service and maintenance.

 

You can also see if our dealers have a stock bike that would suit you or have your dealer order a bike for you.

 

order
process

The first step is to choose the bike or frame that you would like, configure the components and color you want, add this to the cart and place your order.

1. check

A couple of minutes after you place your order, you receive an email with your order details. Please check if all is correct. We run a check from our side as well and when all is good, we send out your invoice in a separate email.

2. confirmed

If you selected to pay by bank transfer within 5 days, we will send your invoice and wait for your payment to come in. After your payment came in, we will confirm and process your order.

 

If you paid with credit card or debit card, we confirm and process your order immediately. Your bike or frame now has a fixed production slot.

3. build

We allocate the right components and have your frame coated in the color you selected. When all parts are in, we carefully assemble and tune your bike.

 

During the build we will send you now and then some pictures of your bike, so you know how things are going.

4. quality check

When the assembly is finished, every bike has to pass our quality check. This is where we double check the bike, so we can assure it works well and that everything is just like you ordered it.

5. shipping

We will let you know when we ship out your bike and send you a tracking code.

 

When shipping was not included in your order, we will contact you with an offer for shipping. All bikes are shipped fully insured with our partners FedEx, UPS or DHL.

 

If you order parts, we will ship them immediately if they are in stock or as quickly as they become available.

6. ride

When your bike or frame arrives you finally get to unbox it and start riding. Instructions about setup and mounting the wheels and handlebar are included in a special protective transport box.

warranty

Our frames are covered for ten years against damage due to manufacturing defects for the original buyer. We will repair or replace, at our discretion, any frame we deem defective.

 

You can make a warranty claim in accordance with the terms and conditions of the warranty. To do so, please fill out our warranty form.

taxes

Please be aware that our webshop will try to identify your location based on your IP address and show pricing with or without VAT, depending if you are located in the European Union or outside.

 

If you are located in the European Union, you will pay your local VAT. To be sure you are seeing the right VAT percentage, it is best to create an account and log in, after which you will see pricing with your local VAT rate.

 

If you are located outside the European Union, you do not need to pay Dutch VAT. Please be aware that you will need to pay your local VAT or sales tax, and potentially import duties, when you receive your bike. In many cases your local tax is lower than the Dutch VAT.

shipping &
import

We ship our bikes, frames and bike parts fully insured with express services like DHL, FedEx and UPS. Should there be any missing articles, then those will be delivered to you subsequently and free of charge.

 

If you buy a bike from outside the European Union, then you are responsible yourselves to take care of the import paperwork and pay the applicable taxes and duties. Mostly the express shipping services that we use will  help you with the import process and will ask you to pay the taxes and duties to them.

 

For countries outside the European Union the shipping is not included. When we are ready to ship your bike, we will select the best shipping option for you. If you agree, we will charge you for the shipping costs and send the bike to you.

insurance

All our packages are insured during the transit period. When you receive your bike, frame or bike parts, please examine the package immediately for any damages.


If there should be damage then please notify us within 24 hours, so that we can inform the insurance company.


Please contact us before you send back any packages.

connect

Interested in our bikes? Sign up to hear the first about new models and stuff that comes up.

Interested in our bikes? Sign up to hear the first about new models and stuff that comes up.

need help?

need help?

Ask your question and get an answer in a day from our team.

Ask your question and get an answer in a day from our team.

connect

connect

Interested in our bikes? Sign up to hear the first about new models and stuff that comes up.

Interested in our bikes? Sign up to hear the first about new models and stuff that comes up.