order received

Thank you, we received your order. We are thrilled to welcome you in the Instinctiv family. Let’s have a look at the next steps.


1. check

A couple of minutes after you place your order, you receive an email with your order details. Please check if all is correct.

2. confirm

After your payment came in, we will confirm and process your order. Your bike or frame now has a fixed production slot.

3. build

We allocate the right components and have your frame coated in the color you selected. When all parts are in, we carefully assemble and tune your bike.

4. check

When the assembly is finished, every bike has to pass our quality check. This is where we double check the bike, so we can assure it works well and that everything is just like you ordered it.

5. ship

We will let you know when we ship out your bike and send you a tracking code. All bikes are shipped fully insured with our partners FedEx, UPS or DHL.

If you ordered only parts, we will ship them immediately if they are in stock or as quickly as they become available.

6. ride

Your bike arrives almost completely assembled. Instructions about setup and mounting the wheels and handlebar are included in a special protective transport box.


If you have any question in the meantime, please feel free to contact us.

We are happy to help. Just send us an email at [email protected] or call us at +31 20 820 22 12.