Nous aimons livrer la meilleure qualité. C'est pourquoi nous offrons une extension de garantie de 10 ans sur les cadres. Veuillez nous contacter si quelque chose ne va pas.
If something is not right, we would like to hear from you. You can always call us at +31 20 820 2212 to discuss the situation. We will investigate and resolve the issue so you can go riding trails again.
We voluntarily grant an extended warranty on our frames for ten years against damage due to manufacturing defects for the original buyer. We will repair or replace, at our discretion, any frame we deem defective.
You can make a warranty claim in accordance with the terms and conditions of the warranty. To do so, please fill out our warranty form.
Our bikes are very durable and are equipped with a blocklock head tube bearing. In an incident this prevents, or greatly reduces, the impact of the handlebar against the top tube.
If you were to have a big crash or your frame gets damaged in an event not covered under warranty (e.g. transport) we have a crash replacement scheme.
We will make replacement parts available for you and paint and replace them if needed, at a reduced price.
Do you have a question, a special request or would like a special offer? Let us know.