order online
It is easy and secure to order your new bike online. We ship to many destinations. Just select the bike you want, configure it to your taste and order it online.
lead times
After you placed your order online and payment came in, we can start building your bike. It all starts with picking the raw carbon frame parts and have them coated in the color you ordered. When this is done, we will assemble the bearings, rockers and pivots into the carbon parts, so we get a complete bike frame.
When the frame is ready, we will start assembly of your wheel sets, drivetrain, brakes, cockpit, suspension parts and all other small parts until there is a complete bike.
Once the bike is ready, we will adjust everything, do a quality check and test ride to see if all is completely right. And then the bike will be partly disassembled and packed, so we can ship out the bike to you.
The normal lead time for a complete bike is about 5 – 7 weeks, counted from the moment your payment came in.
tax and import
The prices you see on the website are including the VAT tax for your country. Please check the image of the flag on top and in the menu to make sure you are seeing pricing for the right country. If not, then select your country by clicking on the flag.
If you live outside the European Union, you do not need to pay VAT to us but only when you receive your bike.
The import process of your bike is fully handled by the express shipping companies we use. Once your bike arrived in your country, they will contact you to arrange the import and will ask you to pay to them your local VAT tax and duties.
shipping box
For shipping of our bikes we developed a special sturdy carton box. The bike is shipped in this box almost completely assembled and well protected. As soon as the bike arrives, you just need to install the wheels, handlebar and pedals, and you are ready for the trails.
smart.shift
If you live outside of mainland Europe, we will need to send you the Smart.Shift battery separately. This is due to transport and insurance issues we face if the battery is assembled into the frame.
As soon as you receive the bike, you can dismount the Pinion gearbox, connect and insert the battery in the frame and mount the Pinion back on. We will give you instructions and support.
insurance
All our bike boxes are insured during the transit period. When you receive your bike, frame or bike parts, please examine the package immediately for any damages.
If there should be damage then please notify us within 24 hours, so that we can inform the insurance company.
Please contact us before you send back any packages.