• order online

    Buy your bike directly from us. It is easy, secure and we ship for free to many countries. Get expert advice directly from our team and order your bike online on our website.

    expert advice

    Contact us if you have questions about the bikes, your size or riding style. You will talk directly to our team and get expert advice by email or phone.

    You can also come and meet us in Amsterdam. Talk to our bike designers and see the workshop where we build the bikes. We always have a range of bikes for demo and display. We offer you a good coffee and are happy to answer any technical or non-technical questions about the bikes. Call or write us to make an appointment.

    Instinctiv Bicycles BV

    Gedempt Hamerkanaal 253
    1021 KP Amsterdam
    The Netherlands

    +31 20 820 2212
    Monday – Friday 9.00 – 18.00h (CET)
    [email protected]

    order your bike online on our website

    lead times

    When you order online and we receive your payment, we will start building your bike according to how you configured it.

    The normal build time for a frame is about 5 – 6 weeks, for a full bike between 6 – 9 weeks, counted from the moment your payment came in.

    When you add your preferred bike to the shopping cart, you will see the expected delivery date of your bike.

    tax and import

    Our website will show you pricing with 21% Dutch VAT included. During checkout, when you fill out your address, the VAT will be calculated for your country, which is between 19% and 25% in the European Union.

    If you order a bike with a company from inside the European Union, you can enter a valid VAT number during checkout and also then the VAT is deducted.

    If you live outside the European Union, you do not need to pay Dutch VAT tax. During checkout the VAT will be deducted. When you receive your bike from the express shipping company, you will need to pay local VAT or sales tax and potentially import duties.

    The import process of your bike is fully handled by the express shipping company, like FedEx, DHL or UPS. Once your bike arrived in your country, they will contact you to arrange the payment of local taxes.

    create your account

    always see the correct prices and taxes with your own account.

    Just fill out a couple of personal data and you will always see the correct prices when you are logged in. And after ordering you can view your recent orders and manage addresses.

    after you ordered

    After you placed your order, the following is going to happen:

    1. check

    A couple of minutes after you place your order, you receive an email with your order details. Please check if all is correct.

    2. confirm

    After your payment came in, we will confirm and process your order. Your bike or frame now has a fixed production slot.

    3. build

    We allocate the right components and have your frame coated in the color you selected. When all parts are in, we carefully assemble and tune your bike.

    4. check

    When the assembly is finished, every bike has to pass our quality check. This is where we double check the bike, so we can assure it works well and that everything is just like you ordered it.

    5. ship

    We will let you know when we ship out your bike and send you a tracking code. All bikes are shipped fully insured with our partners FedEx, UPS or DHL.

    If you order parts, we will ship them immediately if they are in stock or as quickly as they become available.

    6. ride

    Your bike arrives almost completely assembled. Instructions about setup and mounting the wheels and handlebar are included in a special protective transport box.

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