order online
It is easy and secure to order your new bike online. And we ship for free to almost any destination. Just select the bike you want, configure it to your taste and order it online. About 8 weeks later you will receive it at home.
lead times
After you placed your order online and payment came in, we can start building your bike. It all starts with picking the raw carbon frame parts and have them coated in the color you ordered. This takes about 3 to 6 weeks. When this is done, we will assemble the bearings, rockers and pivots into the carbon parts, so we get a complete bike frame.
When the frame is ready, we will start assembly of your wheel sets, drivetrain, brakes, cockpit, suspension parts and all other small parts until there is a complete bike.
Once the bike is ready, we will adjust everything, do a quality check and test ride to see if all is completely right. And then the bike will be partly disassembled and packed, so we can ship out the bike to you.
The normal lead time for a complete bike is currently around 8 – 12 weeks, counted from the moment your payment came in.
tax and import
The prices you see on the website are including the VAT tax for your country. Please check the image of the flag on top and in the menu to make sure you are seeing pricing for the right country. If not, then select your country by clicking on the flag.
If you live outside the European Union, you do not need to pay VAT to us but only when you receive your bike.
The import process of your bike is fully handled by the express shipping companies we use, like FedEx, DHL or UPS. Once your bike arrived in your country, they will contact you to arrange the import and will ask you to pay to them your local VAT tax and duties.
after you ordered
After you placed your order, the following is going to happen:
1. check
A couple of minutes after you place your order, you receive an email with your order details. Please check if all is correct.
2. confirm
After your payment came in, we will confirm and process your order. Your bike or frame now gets a fixed production slot.
3. build
We allocate the right components and have your frame coated in the color you selected. When all parts are in, we carefully assemble and tune your bike.
4. check
When the assembly is finished, every bike has to pass our quality check. This is where we double check the bike, so we can assure it works well and that everything is just like you ordered it.
5. ship
We will let you know when we ship out your bike and send you a tracking code. All bikes are shipped fully insured with our partners FedEx, UPS or DHL.
If you order parts, we will ship them immediately if they are in stock or as quickly as they become available.
6. ride
Your bike arrives almost completely assembled. Instructions about setup and mounting the wheels and handlebar are included in a special protective transport box.