warranty
We are keen to deliver you great quality, therefore we offer an extended warranty of 10 years on our frames. Our gearboxes and electric drive systems are covered by a 24 month warranty.
bike frames
Our bike frames come with an extended warranty for ten years against damage due to manufacturing defects for the original buyer. We will repair or replace, at our discretion, any frame we deem defective.
It is good to understand that the warranty does not cover damages caused by inappropriate or unspecified use, like neglect of the bike, modifications, mounting of alteration of components, cashes or use in races.
Please read the General Terms and Conditions carefully for the details.
gearboxes & drive systems
The statutory warranty on Pinion gearboxes and Maxon electric drive systems is valid for two years from the date of delivery.
Please read the General Terms and Conditions carefully for the details.
components
The statutory warranty on all other components, including but not limited to wheel sets, suspension components, brakes, cockpit components and drive train components is valid for 12 months from the date of delivery.
Please read the General Terms and Conditions carefully for the details.
crash replacement
If you were to have a big crash or your frame gets damaged in an event not covered under warranty (e.g. transport) we can help you with a replacement frame that we can have coated in the original color of your bike.
claims
Please make your warranty claim by email, together with supporting information and photo’s of the full bike and the defect(s).
You can always call us at +31 20 820 2212 to discuss your situation. After we got your information, we will investigate and resolve the issue so you can go riding trails again.