how to order
It is easy and secure to order your new bike directly from us. We ship to many countries and you are in direct contact with our team to make sure you get the best answers and support.
select your bike
The first step is to select the bike you like and go through all the information and specifications. Let us know if something is not clear, we are happy to help.
Once you made up your mind, you can go to the configurator, select the right size, color and components and click on ‘see your offer’. You will now see pricing for your bike, including taxes and shipping costs.
place an order
If you are happy with the offer, you can move forward and create an order.
If you have created an account before but have not logged in, click on ‘log in’ and some fields will auto-complete. If you did not already create an account, you will be asked to provide a personal password so that an account can be made for your.
In the next step, you can indicate the delivery address. You can choose to pick up your order in Amsterdam or have it send to your home address.
Once you filled out all options and fields, you can place your order. We will check your order and when the order is accepted we will come back to you to discuss payment options and delivery times.
delivery times
After you placed your order online and payment came in, we will start building your bike. It all starts with picking the raw carbon frame parts and have them coated in the color you ordered. When this is done, we will assemble the rockers and pivots into the carbon parts, so we get a complete bike frame.
When the frame is ready, we will start assembly of your wheel sets, drivetrain, brakes, cockpit, suspension parts and all other small parts until there is a complete bike.
Once the bike is ready, we will adjust everything, do a quality check and test ride to see if all is completely right. And then the bike will be partly disassembled and packed, so we can ship out the bike to you.
The normal lead time for a complete bike is about 7 – 9 weeks, counted from the moment your payment came in.
tax and import
The prices you see on the website are including the VAT tax for your country. To be absolutely sure you see the right VAT tax amount for your country, you can create an account and log in during shopping.
If you live outside the European Union, you do not need to pay VAT to us but only when you receive your bike.
The import process of your bike is fully handled by the express shipping companies we use. Once your bike arrived in your country, they will contact you to arrange the import and will ask you to pay to them your local VAT tax and duties.
shipping box
For shipping of our bikes we developed a special sturdy carton box. The bike is shipped in this box almost completely assembled and well protected. As soon as the bike arrives, you just need to install the wheels, handlebar and pedals, and you are ready for the trails.
smart.shift
If you live outside of mainland Europe, we will need to send you the Smart.Shift battery separately. This is due to transport and insurance issues we face if the battery is assembled into the frame.
As soon as you receive the bike, you can dismount the Pinion gearbox, connect and insert the battery in the frame and mount the Pinion back on. We will give you instructions and support.
insurance
All our bike boxes are insured during the transit period. When you receive your bike, frame or bike parts, please examine the package immediately for any damages.
If there should be damage then please notify us within 24 hours, so that we can inform the insurance company.
Please contact us before you send back any packages.