shipping
We ship your bike to any location in the world, in a special box, with trusted express services like DHL, FedEx or UPS. Obviously completely insured.
box
For shipping of our bikes we developed a special sturdy carton box. The bike is shipped in this box almost completely assembled and well protected. As soon as the bike arrives, you just need to install the wheels, handlebar and pedals, and you are ready for the trails.
import
If you buy a bike from outside the European Union, like from Switzerland or Norway, then you will buy the bike without VAT tax.
The express shipping services that we use like FedEX, DHL or UPS will help you with the import process and will ask you to pay the local VAT tax.
smart.shift
If you live outside of mainland Europe, we will need to send you the Smart.Shift battery separately. This is due to transport and insurance issues we face if the battery is assembled into the frame.
As soon as you receive the bike, you can dismount the Pinion gearbox, connect and insert the battery in the frame and mount the Pinion back on. We will give you instructions and support.
insurance
All our bike boxes are insured during the transit period. When you receive your bike, frame or bike parts, please examine the package immediately for any damages.
If there should be damage then please notify us within 24 hours, so that we can inform the insurance company.
Please contact us before you send back any packages.
after you ordered
After you placed your order, the following is going to happen:
1. check
A couple of minutes after you place your order, you receive an email with your order details. Please check if all is correct.
2. confirm
After your payment came in, we will confirm and process your order. Your bike or frame now has a fixed production slot.
3. build
We allocate the right components and have your frame coated in the color you selected. When all parts are in, we carefully assemble and tune your bike.
4. check
When the assembly is finished, every bike has to pass our quality check. This is where we double check the bike, so we can assure it works well and that everything is just like you ordered it.
5. ship
We will let you know when we ship out your bike and send you a tracking code. All bikes are shipped fully insured with our partners FedEx, UPS or DHL.
If you order parts, we will ship them immediately if they are in stock or as quickly as they become available.
6. ride
Your bike arrives almost completely assembled. Instructions about setup and mounting the wheels and handlebar are included in a special protective transport box.