shipping
During the checkout process, you will be asked how you would like to receive your bike. We can ship it to you or alternatively you can come pick it up at our HQ in The Netherlands.
delivery
We ship your bike or frame worldwide, fully insured with express services like DHL, FedEx and UPS. Should there be any missing articles, then those will be delivered to you subsequently and free of charge.
import
If you buy a bike from outside the European Union, then you are responsible yourselves to pay the applicable taxes and duties. The express shipping services that we use like FedEX, DHL or UPS will help you with the import process and will ask you to pay the taxes and duties to them.
insurance
All our packages are insured during the transit period. When you receive your bike, frame or bike parts, please examine the package immediately for any damages.
If there should be damage then please notify us within 24 hours, so that we can inform the insurance company.
Please contact us before you send back any packages.
after you ordered
After you placed your order, the following is going to happen:
1. check
A couple of minutes after you place your order, you receive an email with your order details. Please check if all is correct.
2. confirm
After your payment came in, we will confirm and process your order. Your bike or frame now has a fixed production slot.
3. build
We allocate the right components and have your frame coated in the color you selected. When all parts are in, we carefully assemble and tune your bike.
4. check
When the assembly is finished, every bike has to pass our quality check. This is where we double check the bike, so we can assure it works well and that everything is just like you ordered it.
5. ship
We will let you know when we ship out your bike and send you a tracking code. All bikes are shipped fully insured with our partners FedEx, UPS or DHL.
If you order parts, we will ship them immediately if they are in stock or as quickly as they become available.
6. ride
Your bike arrives almost completely assembled. Instructions about setup and mounting the wheels and handlebar are included in a special protective transport box.
