buying online
Buy your bike directly from us. It is easy, secure and we ship to many locations. Read the reviews, visit a demo location, talk to riders and order your bike online.
expert advice
Contact us if you have questions about the bikes, your size or riding style. You will talk directly to our team and get expert advice by email or phone.
demo locations
You can also come and meet us in Amsterdam. Talk to our bike designers and see the workshop where we build the bikes. We always have a range of bikes for demo and display. We offer you a good coffee and are happy to answer any technical or non-technical questions about the bikes.
Instinctiv Bicycles BV
Gedempt Hamerkanaal 253
1021 KP Amsterdam
The Netherlands
+31 20 820 2212
Monday – Friday 9.00 – 18.00h (CET)
[email protected]
lead times
When you order online and we receive your payment, we will start building your bike according to how you configured it.
The normal build time for a bike is between 6 – 9 weeks, counted from the moment your payment came in.
When you add your preferred bike to the shopping cart, you will see the expected delivery date of your bike.
tax and import
Default our website will show you pricing including 21% VAT. When you use the language and location selector to select your country, you will see pricing including applicable VAT for your country.
If you live outside the European Union, like in Switzerland or Norway, you do not need to pay 21% VAT. During checkout the VAT will be deducted. When you receive your bike from the express shipping company, you will need to pay your local VAT.
The import process of your bike is fully handled by the express shipping company, like FedEx, DHL or UPS. Once your bike arrived in your country, they will contact you to arrange the payment of local taxes.
after you ordered
After you placed your order, the following is going to happen:
1. check
A couple of minutes after you place your order, you receive an email with your order details. Please check if all is correct.
2. confirm
After your payment came in, we will confirm and process your order. Your bike or frame now gets a fixed production slot.
3. build
We allocate the right components and have your frame coated in the color you selected. When all parts are in, we carefully assemble and tune your bike.
4. check
When the assembly is finished, every bike has to pass our quality check. This is where we double check the bike, so we can assure it works well and that everything is just like you ordered it.
5. ship
We will let you know when we ship out your bike and send you a tracking code. All bikes are shipped fully insured with our partners FedEx, UPS or DHL.
If you order parts, we will ship them immediately if they are in stock or as quickly as they become available.
6. ride
Your bike arrives almost completely assembled. Instructions about setup and mounting the wheels and handlebar are included in a special protective transport box.